100-Night Risk-We believe you should sleep on it to decide. Try it risk-free for 100 nights in your own home.
30-NightYour body needs time to adjust. Please allow 30 nights before initiating any returns or exchanges.
Expert SleepNot sure? Chat with our sleep specialists. We are here to help you find the perfect fit.
Free and EasyIf you aren’t in love after 30 nights, returning your mattress is completely free and easy.
Your trial starts upon delivery. Simply contact us within your trial period to start the return process. 📧support@chicasahome.com
We’ll arrange a courier to pick up the mattress at your convenience.
We will handle the rest. Our team ensures your returned mattress is donated to charity or recycled responsibly.
Once the pickup is confirmed, we will issue a full refund to your original form of payment immediately.
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READ MOREIf your mattress is not the right fit, you can request a return within the 100th night of your trial period.
Please contact our customer support team 📧support@chicasahome.com, and we will guide you through the return process.
No. Once your mattress has been unpacked and expanded, keeping the original packaging is not required.
However, the mattress should be returned in a clean and undamaged condition.
The 100-night trial applies to CHICASA mattresses only.
Other products, such as mattress toppers, pillows, blankets, and accessories, are covered under our standard return policy.
Yes. If your order does not meet your expectations, you may request a return within 30 days after delivery, provided the product is unused, unopened, and in its original condition.
The 30-day return policy applies to unopened and unused products.
The 100-night trial is designed specifically for mattresses that have been opened and used, allowing you to test the comfort of your mattress at home.
Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival. Please contact us before arranging any return shipment. 📧support@chicasahome.com
To request a return, please contact our customer support team at 📧support@chicasahome.com
Please include your order number and reason for return. Our team will assist you with the next steps.
Once your return has been received and inspected, your refund will be processed to the original payment method.
Processing times may vary depending on your payment provider.
