Terms of service
我按照 CHICASA（床垫/睡眠家居品牌、Shopify、DE/FR/EU市场） 的定位写了一版，不用传统家具店那种生硬条款，而是保持专业电商风格。结构参考欧美家居/床垫品牌常用 Terms of Service，包括 Shopify 通用条款、产品、订单、价格、配送、责任限制、知识产权、联系方式等。Lacasa Furniture & Mattress
你可以直接放 Shopify → Settings → Policies → Terms of Service。
Terms of Service
Last updated: October 13, 2026
Welcome to CHICASA.
This website is operated by CHICASA. Throughout the website, the terms “we”, “us” and “our” refer to CHICASA.
CHICASA provides this website, including all information, products, services, tools, and content available from this site, to you, the customer, subject to your acceptance of these Terms of Service.
By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not access or use our website.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or have received permission from a parent or legal guardian to use this website.
You agree to use our website and products only for lawful purposes.
You must not use our website:
- For any illegal or unauthorized purpose;
- To violate any applicable laws or regulations;
- To attempt to damage, disrupt, or interfere with our website, services, or systems;
- To transmit viruses, malicious code, or harmful content.
We reserve the right to refuse service, cancel orders, or restrict access to our services if we believe these Terms have been violated.
2. Our Products
CHICASA designs and provides comfortable sleep solutions, including mattresses, toppers, pillows, blankets, and related home comfort products.
We make every effort to ensure that product descriptions, images, dimensions, specifications, and colors are displayed accurately.
However:
- Colors may vary slightly depending on your screen settings;
- Minor differences in materials, textures, or appearance may occur due to manufacturing processes;
- Product specifications may be updated to improve quality or performance.
All product information, availability, and prices are subject to change without prior notice.
3. Orders and Purchase Agreement
When you place an order on our website, you agree that:
- All information provided during checkout is accurate and complete;
- You are authorized to use the selected payment method;
- You accept the product description, price, and applicable policies.
After placing an order, you will receive an order confirmation email.
An order confirmation does not guarantee acceptance of the order. CHICASA reserves the right to cancel or refuse an order in situations including:
- Incorrect pricing or product information;
- Product availability issues;
- Suspected fraudulent activity;
- Incorrect delivery information.
If an order is canceled after payment has been received, we will issue a refund through the original payment method.
4. Pricing and Payments
All prices displayed on our website include applicable taxes unless otherwise stated.
Prices may change at any time without prior notice.
We accept payment methods displayed during checkout, including available payment providers such as:
- Credit/debit cards;
- PayPal;
- Other available payment methods provided at checkout.
Payment must be completed before your order can be processed.
Your payment information is securely processed by third-party payment providers. CHICASA does not store complete payment card information.
5. Shipping and Delivery
CHICASA ships products to selected European countries, including Germany, France, Italy, Spain, Netherlands, Belgium, Poland, Austria, Portugal, Sweden, Czech Republic, Slovakia, Hungary, Luxembourg, and other supported regions.
Delivery times shown on our website are estimates and may vary due to:
- Carrier delays;
- Weather conditions;
- Customs procedures;
- Unexpected logistics circumstances.
Customers are responsible for providing accurate delivery information.
CHICASA is not responsible for delays caused by third-party carriers or circumstances outside our reasonable control.
For detailed information, please refer to our Shipping Policy.
6. Mattress Trial Period
Selected CHICASA mattresses include a 100-Night Trial.
The trial period:
- Begins on the date your mattress is delivered;
- Applies only to eligible mattress products;
- Allows you to experience the mattress at home;
- Requires sufficient time for your body to adjust.
We recommend using the mattress for at least 30 nights before deciding whether it is suitable.
For complete conditions, including return requirements and applicable fees, please refer to our 100-Night Trial Policy.
7. Returns and Refunds
Customers may request returns according to our Return Policy and applicable consumer protection laws.
Products must meet the conditions described in our Return Policy, including:
- Being unused where applicable;
- Being returned within the specified period;
- Including original packaging and accessories when required.
Certain products may have specific return conditions due to hygiene or product characteristics.
For more information, please review our Return Policy.
8. Warranty
CHICASA products are covered by applicable warranty protection.
Unless otherwise stated, eligible products include a 2-year warranty covering manufacturing defects.
Warranty does not cover:
- Normal wear and tear;
- Damage caused by misuse or improper handling;
- Accidental damage;
- Incorrect installation or maintenance;
- Modifications made by customers;
- Damage caused by exceeding recommended usage limits.
For detailed warranty conditions, please refer to our Warranty Policy.
9. Product Use and Care
Customers are responsible for using products according to provided instructions.
For mattresses and sleep products:
- Allow sufficient ventilation after unpacking;
- Follow recommended care instructions;
- Avoid improper use that may damage the product.
CHICASA is not responsible for damage caused by failure to follow product instructions.
10. Website Content and Intellectual Property
All content on this website, including but not limited to:
- Brand name;
- Logo;
- Product images;
- Text;
- Graphics;
- Designs;
- Website layout;
- Marketing materials;
is owned by CHICASA or its licensors.
You may not copy, reproduce, distribute, modify, or use any website content without prior written permission from CHICASA.
11. Accuracy of Information
We aim to provide accurate and up-to-date information on our website.
However, we do not guarantee that all information is always complete, error-free, or current.
We reserve the right to correct errors, update information, or modify website content at any time.
12. Limitation of Liability
To the maximum extent permitted by applicable law, CHICASA shall not be responsible for indirect, incidental, or consequential damages arising from:
- Use of our website;
- Use of our products;
- Delays caused by third parties;
- Circumstances beyond our reasonable control.
Nothing in these Terms limits your legal rights as a consumer under applicable laws.
13. Third-Party Services
Our website may use third-party services, including payment providers, analytics tools, shipping partners, and other service providers.
These third parties may have their own terms and privacy policies.
CHICASA is not responsible for the practices or policies of third-party services.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will become effective once posted on this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
15. Governing Law
These Terms of Service are governed by applicable laws and regulations.
Nothing in these Terms affects your rights as a consumer under mandatory consumer protection laws applicable in your country of residence.
16. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
CHICASA
Email: support@chicasahome.com
Website: www.chicasahome.com
