100-Night
Mattress Trial

Sleep on it
with a risk-free trial

100-Night Risk- Free Trial 100-Night Risk-
Free Trial

We believe you should sleep on it to decide. Try it risk-free for 100 nights in your own home.

30-Night Adjustment Period 30-Night
Adjustment Period

Your body needs time to adjust. Please allow 30 nights before initiating any returns or exchanges.

Expert Sleep Specialist Support Expert Sleep
Specialist Support

Not sure? Chat with our sleep specialists. We are here to help you find the perfect fit.

Free and Easy Returns Free and Easy
Returns

If you aren’t in love after 30 nights, returning your mattress is completely free and easy.

How do mattress returns work?

  1. 1

    Initiate Your Return

    Your trial starts upon delivery. Simply contact us within your trial period to start the return process. 📧support@chicasahome.com

  2. 2

    Schedule a Pickup

    We’ll arrange a courier to pick up the mattress at your convenience.

  3. 3

    Donate or Recycle

    We will handle the rest. Our team ensures your returned mattress is donated to charity or recycled responsibly.

  4. 4

    Receive Full Refund

    Once the pickup is confirmed, we will issue a full refund to your original form of payment immediately.

How do mattress returns work?

Sleep Comfort, Made Risk-Free

30-Day Trial & Easy Returns

Get A Feel For These Products In Your Bedroom For Up To 30 Days With Free, Easy Returns.

SLEEP & HOME GUIDE

READ MORE

FAQS

What if I don’t like my mattress during the trial period?

If your mattress is not the right fit, you can request a return within the 100th night of your trial period.
Please contact our customer support team 📧support@chicasahome.com, and we will guide you through the return process.

Do I need to keep the original packaging for the 100-night trial?

No. Once your mattress has been unpacked and expanded, keeping the original packaging is not required.
However, the mattress should be returned in a clean and undamaged condition.

Is the 100-night trial available for all products?

The 100-night trial applies to CHICASA mattresses only.
Other products, such as mattress toppers, pillows, blankets, and accessories, are covered under our standard return policy.

Can I return my order within 30 days?

Yes. If your order does not meet your expectations, you may request a return within 30 days after delivery, provided the product is unused, unopened, and in its original condition.

What is the difference between the 30-day return policy and the 100-night trial?

The 30-day return policy applies to unopened and unused products.
The 100-night trial is designed specifically for mattresses that have been opened and used, allowing you to test the comfort of your mattress at home.

Who pays the return shipping cost?

Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival. Please contact us before arranging any return shipment. 📧support@chicasahome.com

How do I start a return?

To request a return, please contact our customer support team at 📧support@chicasahome.com
Please include your order number and reason for return. Our team will assist you with the next steps.

How long does a refund take?

Once your return has been received and inspected, your refund will be processed to the original payment method.
Processing times may vary depending on your payment provider.