Frequently Asked Questions

Everyone sleeps a little differently. Let's find your kind of comfort!

• Everyday Comfort: Balanced 7-zone pocket spring support with two firmness options (H3/H4). A great place to start.
• Enhanced Comfort: A little more structure, with 9-zone support and a supportive H3 feel.
• Cloud Comfort: Love that cozy, sink-in feeling? Memory foam gently contours to your body for cushioning comfort.

Whether you love a firmer feel or a softer landing, there's a CHICASA mattress for your kind of night.

Think of it as finding your personal comfort zone.

• H2: Softer, with a little extra cushioning.
• H3: Balanced and supportive.
• H4: Firmer, for those who like a sturdier feel.

Can't decide? Some of our mattresses feature two firmness levels in one. Just flip to find the side that feels right for you.

Not always! But sometimes, a little extra comfort makes all the difference.

If your mattress still supports you well but feels a bit too firm, our 8 cm Gel Memory Foam Topper adds a cushioning layer with cooling comfort and two firmness options (H2/H3).

A small change for a cozier night's sleep.

Homebody or always on the move? We've got both covered.

• Ergonomic Memory Foam Pillow: With 5-zone neck support and two height options, it's made for everyday comfort in your own bed.
• Memory Foam Travel Pillow: Compact, supportive, and ready to make long journeys a little more comfortable.

Because good rest shouldn't stop at your bedroom door.

It's the little things that make a bed feel like yours.

Stay light and comfortable on warmer nights with our Reversible Cooling Summer Blanket. Add our Cooling Sleep Mask to help block out unwanted light when it's time to switch off.

Your mattress is just the beginning. Make room for the little comforts that feel like home.

We currently deliver to 14 European countries: Germany, France, Italy, Spain, the Netherlands, Belgium, Poland, Austria, Portugal, Sweden, the Czech Republic, Slovakia, Hungary and Luxembourg. 

Delivery availability may vary by product and destination.

Yes! We offer free standard shipping to eligible delivery areas, including for large items such as mattresses.

Some remote or difficult-to-access locations may not be eligible for delivery. If additional shipping fees apply, they will be confirmed before your order is shipped.

Estimated delivery times are:

Germany: 2–4 business days
France: 2–4 business days
Other European countries: 5–7 business days

Delivery times may vary due to holidays, weather, carrier delays or other unexpected circumstances.

Yes! Your order will be delivered to the entrance or doorstep of your delivery address.

Please note that delivery does not include carrying items inside your home or upstairs.

No appointment is normally required for standard deliveries. Once your order ships, you can follow its progress using the tracking information provided by email.

Once your order has shipped, we'll send you a confirmation email with tracking information. Simply follow the tracking link to check your package's latest delivery status.

Delivery to some remote areas, islands and locations outside standard carrier service areas may be unavailable. We currently do not deliver to Corsica, PO Box addresses or self-pickup locations.

We offer a 14-day statutory right of withdrawal and a 30-day return period for eligible unopened, unused products in their original packaging.

Selected mattresses also come with a 100-night comfort trial.

Your 100-night trial begins on the day your mattress is delivered. We recommend sleeping on it for at least 30 nights to allow your body to adjust.

If it still doesn't feel right between nights 30 and 100, contact us to explore available comfort solutions, including possible partial refunds or other assistance.

Opened or used mattresses are generally not eligible for returns under our voluntary 30-day return policy.

However, your statutory consumer rights remain unaffected, and eligible mattresses are covered by our 100-night comfort trial.

Return shipping arrangements depend on the reason for your return.

Please contact our support team before sending anything back. For confirmed product defects, we'll provide an appropriate solution in accordance with applicable consumer rights.

Email support@chicasahome.com with your order number, product name and reason for return.

Once your eligible return is received and inspected, we aim to process your refund within 2–3 business days, or up to 7 business days in some cases. Statutory refund deadlines remain applicable.

We're always happy to help! You can reach us at support@chicasahome.com for questions about products, orders, delivery, returns or after-sales support.

Yes! CHICASA products come with a 2-year warranty covering eligible manufacturing defects and quality issues under normal use.

If you experience a problem, contact our support team with your order details and photos or videos of the issue.

Don't worry, we're here to help! Email support@chicasahome.com with your order number, a brief description of the issue and photos or videos if available.

Our team will review your request and help arrange an appropriate solution, such as repair, replacement or refund where applicable.

Place your mattress on a supportive, well-ventilated bed base and allow it to fully expand after unpacking.

Use a mattress protector, keep it clean and dry, and follow the care instructions provided with your product. Avoid folding or bending the mattress excessively.

Our mattresses are delivered compressed and rolled for easier transport.

After unpacking, place your mattress flat in a well-ventilated room and allow approximately 24–72 hours for it to expand fully. Expansion times may vary by mattress model and room conditions.